Privacy Policy
KOMAL SONI PHYSIOTHERAPY
Effective Date: January 2025
Komal Soni Physiotherapy is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
1. Introduction
This Privacy Policy explains:
- The types of personal information we collect.
- How we use your personal information.
- Your rights regarding your personal data.
- How we safeguard your information.
By using this website or engaging with Komal Soni Physiotherapy, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following personal information:
- Contact Information: Name, phone number, email address, and physical address.
- Medical Information: Relevant health details provided during consultations or bookings.
- Website Usage Data: IP address, browser type, and pages visited for analytics purposes.
3. How We Use Your Information
Your personal information is used for the following purposes:
- To schedule appointments and provide physiotherapy services.
- To communicate with you regarding your treatment or appointments.
- To improve our services and customer experience.
- To comply with legal and regulatory requirements.
We will not use your information for purposes other than those for which it was collected, except with your consent or as required by law.
4. Sharing of Information
Komal Soni Physiotherapy will not sell, rent, or trade your personal information. We may share your information only:
- With third-party service providers (e.g., booking systems) who assist in delivering our services, provided they comply with POPIA.
- When required by law or to protect the safety and security of our clients or business.
5. Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. This includes:
- Secure servers and encryption for sensitive data.
- Regular monitoring and updates to safeguard systems.
- Restricted access to personal data on a need-to-know basis.
6. Your Rights Under POPIA
As a data subject, you have the following rights under POPIA:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction or updating of inaccurate or incomplete information.
- Deletion: Request that we delete your personal data where no longer required.
- Objection: Object to the processing of your personal information for specific purposes.
- Withdrawal of Consent: Withdraw consent for the processing of your personal data at any time.
To exercise your rights, please contact us using the details provided below.
7. Cookies and Website Tracking
This Website may use cookies to enhance your browsing experience. Cookies collect information about how you interact with the site to help us improve functionality. You can disable cookies in your browser settings if preferred.
8. Retention of Personal Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, or resolve disputes.
9. Changes to This Privacy Policy
Komal Soni Physiotherapy reserves the right to update this Privacy Policy as necessary. Changes will be posted on this page with an updated “Effective Date.” Continued use of the Website or our services after changes constitutes acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your POPIA rights, please contact us:
Address:
1b De La Rey Rd, Edenburg, Sandton, 2128
Phone:
082 312 5570
